*Below is a list of common questions about the THE NEON RUN…
Can I run with my kids?
Yes, but please be prepared for one Neon Glowing Family! You can even run with a stroller! If your child is in a stroller, there is no fee.
WHAT IF I WANT TO REGISTER USING MY LIVINGSOCIAL
OR GROUPON CODE AFTER ONLINE REGISTRATION CLOSES?
If you didn't register online using your LivingSocial & Groupon codes, you may register in person the day of the event for an additional $5 convenience fee.
Is there an age limit?
No! There is not an age limit, kids of all ages are allowed. You can even run with a stroller! If your child is in a stroller there is no fee.
Where do I go for Packet Pick-Up?
Packet Pick Up details will be located on the city page you are registering for! Please note that you must pick up packet before the day of the race. There will be a $5 conviennce fee for picking up on day of.
*Valid ID required when picking up race packet
What Discounts are available?
We do offer discounts for runner with one of the following; Service ID (Police/Fire), Military ID, Valid College ID (No ID’s from 1999), or your registration confirmation from previous run. Please email copies to
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for your specific code!
What if I am having trouble registering online?
1.) Make sure you have all fields filled out correctly.
2.) Make sure you are choosing a time that is currently available.
3.) Try refreshing your browser.
4.) If it still doesn’t work, try closing out the window and starting over completely.
5.) If you are still having trouble registering, you will need to contact Customer service. The phone number for customer service is: 949 407 9037 or
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Does my name have to be Usain Bolt to be able to run?
Heck NO! This run is designed to be fun! Do we encourage you to actually run? Yes! Can you walk? absolutely! There are plenty of other great 5ks out there to test your peak performance. However, this 5k is not designed like that! The Neon Run is all about a Wild and Crazy Neon Party with friends and family.
Can I register as a team?
It’s not that complicated. You do not register as a team online but you can run as a team or group. Then when you take photos at the MASSIVE NEON GLOW EXPERIENCE you can take team/group photos. There is no “relay” component and team members can finish together as a unit or separately.
Do you donate to a charity or cause?
YES, we do. One of our greatest visions for The Neon Run is bringing fun, memories, and fundraising to local communities. We select a different local organization for each city. To see the specific charity we use for each city, check out the location’s race page.
Will the NEON GLOW water ruin clothes or running shoes?
It is a water-based solution that will wash out of clothes. We do not recommend wearing clothing that you wish to not be tampered with. Like with any clothing that gets paint, color, or dirt on it you should wash ASAP to lessen the effects.
First Aid
A contracted First Aid and Emergency Service will be provided for the event. Mobile teams move throughout the course to assist you promptly.
Toilets
There will be portable toilets located at the Start/Finish Line for participant and spectator use. There will be NO toilets along the course!
Do “Neon Glow Zones” affect vision, taste, or breathing?
Ok, so this is probably the most common question! The Neon glowing solution that we have created will not affect vision, taste, or breathing IF you follow guidelines of how The Neon Run works. So that means NO squirting into eyes under high pressure, ingesting large amounts, or doing anything other than getting it on the exterior of your body!
How does the neon affect the interior of my car?
It may affect the interior of your car. Most people bring some towels for the insides of their cars, just in case.
Black lights?
Yes, there will be use of black lights and LED lights! These lights are strategically designed to enhance your Neon experience! They will not cause a sun burn, but please do not stand in front of it for hours on end!
What is included in THE NEON RUN Entry Fee?
▪ Obviously participation to The Neon Run
▪
Neon Run Swag
▪ An amazing memory until next year!
What is Swag?
No, it’s not how cool you are. Swag includes things you will receive as a participant, which includes a T-shirt (Phoenix and San Diego runs only), and glow apparel.
Will there be beer?
Beer will be offered at specific locations only! Since this a family atmosphere beer is a conflict at certain venues. Food and hydration fluids will always be available. There is NO free beer!
Can I transfer my registration from one city to another?
There is no transfer of registration from one city to another. You can transfer your registration to another individual. See Below!
Are there refunds?
We are sorry, but there are absolutely no refunds. You can transfer your registration to someone else but it does need to be 10 days prior to event! Please send us an email with “Transfer registration to another Runner” in the subject box. Please verify all registration information in email and input all new runner information in email.